| Feedback and Suggestions |
| We are dedicated to improving our service. Let us know what you need.
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| Technical Help, Rate Plan Changes, Disconnection Requests and Password Queries |
| Technical help is available 7am to 7pm EST, Monday to Friday. For rate plan changes, disconnection requests or password queries, customers must contact our Customer Service Department on 132 532. Please note - Plan change, disconnection requests and password queries via EMAIL will NOT be accepted.
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| Sales |
| Call 132 342 to speak to one of our sales consultants about subscribing to AUSTARnet.
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| Billing |
| For billing enquiries, please call us on 132 532 or e-mail us at accounts@austarnet.com.au.
Please note plan change, disconnection requests and password queries via EMAIL will NOT be accepted. Alternatively, you can write to us at:
AUSTAR Locked Bag No 2000,
GCMC QLD 9726
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| Hours of Operation |
| The AUSTAR National Customer Operations Centre (NCOC) is open for customer enquiries 7am to 7pm, Monday to Saturday.
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| Complaints |
| For more information on AUSTAR's complaints policy you should visit the complaints page.
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| Copyright Infringement Notices |
| Copyright infringement notifications and notices issued under the Copyright Amendment Regulations 2004 (No.1), should be sent to the Regulatory Adviser at copyright@austar.com.au, or by post to AUSTAR Locked Bag A3940, Sydney South, NSW 1235.
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