IIA Family Friendly ISP Web Seal
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Austar is pleased to be a participant in the Internet Industry Association's "Family Friendly ISP" program. Australian ISPs bearing this seal have agreed to comply with the IIA Codes of Practice. The Codes of Practice are registered with the Australian Communication and Media Authority (ACMA). For more information on the Family Friendly ISP program, please go to this page: www.iia.net.au/guideuser.html
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Further Important Information for Internet Users
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Visit the Internet Industry Association Web site
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Important Information regarding SPAM
Click here for information on the IIA National Spam Initiative
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Filtering and Internet Content FAQ's
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Who regulates Internet content? |
Australian Communication and Media Authority (ACMA) is the regulatory body responsible for Internet content.
The ACMA administers a co-regulatory regime, working with the Internet industry and the community advisory body NetAlert to help ensure that people's use of the Internet is a positive experience and that children, in particular, are protected from material that is unsuitable for them.
The co-regulatory regime is based on the development of codes of practice by the industry and the operation of a complaints online-hotline by the ACMA
The Internet Industry Association (IIA) has developed Codes of Practice that are registered by the ACMA. The Codes set out the responsibilities of both Internet Service Providers and Internet Content Hosts in relation to content available on the Internet, including customer advice and content management issues, and complaints handling procedures.
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How can I protect my children and other users of my Internet service from inappropriate material on the Internet? |
Parental guidance is the best way to ensure that your children are only accessing child-friendly sites. Information about supervising children's use of the Internet is available on the cybersmartkids website.
Filtering software is also available and is particularly helpful where it isn't possible to supervise children's use of the Internet. Filtering software is also useful for people who would prefer not to be confronted by porn or gambling sites or other offensive material whilst browsing the web.
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What does filtering software do? |
Filtering software has the capability to block illegal or offensive material. The type of sites that are considered inappropriate for general viewing and which may be blocked by filtering software include sites containing violence, crime, hate, sexually explicit material and drug related material. More information on filtering software is provided in the IIA User Guide.
New websites are generated daily and it is the filter manufacturers' role to categorise these new sites so that their filtering software remains current. Most manufacturers provide their customers with regular upgrades. Depending on the service, the upgrades may be complimentary or come at an additional charge.
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Which filtering product should I purchase? |
It all depends on what you want out of a filtering product. Before purchasing filtering software, make sure it meets all your requirements. To help you make a decision on which product to purchase, the IIA have provided a list of approved filters including contact details.
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What are my legal responsibilities for my personal web page or other material I post on the Internet? |
Users with personal web pages or who post material on the Internet on other sites should be aware that they have legal responsibilities. Placing certain content on the Internet may give rise to civil or criminal liability under State, Territory and Commonwealth laws.
Users must also abide by any terms and conditions set by their ISP. For further information refer to the IIA User Guide and the AUSTARnet Fair Use Policy.
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Where can I have my site rated and appropriately labeled? |
AUSTARnet encourages users with personal web pages to use appropriate labeling systems. The following ACMA recommended sites can rate your website for you: RSACi., SafeSurf. For appropriate classification of your website go to the Office of Film and Literature Classification site
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Where do I go if I have a complaint about Internet content? |
As a consumer you have every right to lodge a complaint relating to prohibited or potential prohibited content on a website. For more information about prohibited content, or to lodge a complaint about a website, go to the Australian Communication and Media Authority website.
If you have a complaint relating to your AUSTARnet service, please email us at feedback@austarnet.com.au
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What can I do about unsolicited email? |
Unfortunately unsolicited email, often called 'spamming' is becoming a familiar phenomenon for many users of the Internet. To find our more about how to manage unsolicited emails, including emails containing offensive material or promoting offensive sites, go to the IIA User Guide . For enquiries or complaints relating to improper Internet use, email feedback@austarnet.com.au.
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Where can I get further information? |
IIA User Guide
cybersmartkids
Australian Communication and Media Authority (ACMA)
NetAlert
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